General Questions
The best way to make sure you order the perfect size is to take a peek at the "Model Info" for our general size details. You can also take a peek at the "Model Pictured" measurements for an even more accurate description of the fit, based on each specific garment. As a Brand, we run pretty generously. A good rule of thumb is to size down from your normal selection and this will typically fit how you like!
We have created a general size guide to help you decide which size would be best for you! You can compare the displayed measurements with your own to find the absolute perfect fit.
Orders are processed Monday-Friday of each week. Please see our Shipping Info Page for more details!
All orders are stored and shipped from our warehouse in Dallas, TX USA. For more shipping information, please visit our Shipping Info Page for more details!
As soon as your order ships, you will receive a shipping confirmation email sent to the email address entered during checkout. If, for some reason, you did not receive this email within our processing time frame, please check your spam/ junk folder. If you do not see the email, please reach out to our customer service support team for further assistance.
Hello@IvyJaneBrand.com
We gladly accept returns that are received within 30 days of the original shipped date for STORE CREDIT only. Please visit our Return Policy Page for more details!
Once we receive your return, please allow 3 to 5 business days for your Store Credit to be issued. You will receive a confirmation email once the return has been processed.
**If you do not see the store credit in your email inbox, please check your spam/ junk folder
For all missing or damaged items, please contact our customer service support team at Hello@IvyJaneBrand.com
Due to high order volume and quick sell-through, we are unable to process exchanges. We recommend placing an order for the different size as soon as possible to prevent sell-out. You may mail the return back to us in accordance with our Return Policy.
A big plus of our brands being partially manufactured in the USA is that if something flies off the shelves, it just might be placed back into production. So yes, we will occasionally restock best-selling items.
To stay in the know on all restocks/sales, please sign up for our newsletter.
Simply package unworn items with tags intact and ship to the following address within 30 days of the original shipping date.
Ivy Jane Brand
ATTN: Returns
8303 Chancellor Row
Dallas, TX 75247
Please make sure to include your invoice and or packing slip with your return.
Additional details regarding returns can be found on our Return Policy Page.
Unfortunately, once an order is placed, there are no cancellations allowed. As for editing, website orders move into processing very quickly, so unfortunately, once that happens, we are unable to make any changes.
For additional details, please visit our Shipping Policy Page.
Yes! Our team will be happy to answer any questions you may have. Please note that our customer service team is available Monday - Friday 9am to 5pm CST via email. We will try to answer as quickly as possible, but please allow 24 business hours for our team to respond.
Our customer service team can be reached at hello@ivyjanebrand.com
All gift cards / store credits are emailed immediately once a return is processed. Please check your junk and spam folders before contacting our team.
Unfortunately, Ivy Jane Brand cannot guarantee that your package will not be lost or stolen on its way to you. Ivy Jane Brand is not responsible for these missing packages from FedEx, USP, or USPS. If your order is missing or damaged, please visit our Shipping Policy Page to find the link to the claim department of the shipping courier responsible for your package.
Unfortunately, our system does not allow us to retroactively apply codes. We are unable to adjust payments/pricing after an order is submitted. Please be sure to take your time and ensure all codes, credits, and discounts are applied before you hit "submit".
We get it, there is just something about seeing a garment in real life. Lucky for you, our brands are carried in boutiques across the entire USA. Use our Store Locator (located in our menu bar) to find our brands in a partnered retailer near you!
